VERY IMPORTANT MUST READ: Upon delivery of orders from the Pronto, Plus, and Ultimo collections, you will be reviewing your order’s cabinet/component count, and the condition of the packaging. Be sure to notate if any components appear to be damaged or missing before signing off on the paperwork. Deliveries from these collections arrive de-palletized, and the cabinetry can be brought to your driveway or garage, as long as it’s safe and accessible for the final mile partners. You have two weeks after home delivery to unbox and inspect the cabinets themselves.
Upon delivery of palletized orders from the Euro collection, you’ll be reviewing the condition of the visible parts of the palletized cabinetry, documenting any concerns on the paperwork, and notating “order received palletized, unable to confirm count or condition” on the Bill of Lading (BOL) before signing off. Note that direct shipments from the Euro collection require your team to unload the cabinetry. You have two weeks after home delivery to unbox and inspect the cabinets themselves.
Remember, upon delivery, you will be confirming the condition of the packaging and not opening the boxes for a full inspection. You have two weeks (14 days) after delivery to fully inspect your cabinetry and report any issues to Mod.
If you notice any missing or damaged items, you must make a clear note on the delivery team’s copy of the load list or Bill of Lading (BOL) paperwork before you sign it. If you notice any damage or possible damage, accept the cabinetry, but be sure to clearly mark it on the load list or BOL. We will work with you to remedy any concerns noted on the BOL.
Here are examples of count and condition notations:
Please have your phone handy and take photos of:
To ensure the most efficient resolution, please share any concerns immediately on JobTread along with photos.
It’s very important that you read this section carefully.
VERY IMPORTANT: You or your representative must be onsite for the full duration of the order being unloaded. After arrival, completing the delivery can take 1-2 hours, this includes the process of unloading, confirming component count, and inspecting packaging condition.
VERY IMPORTANT: You will be reviewing the delivery COUNT AND CONDITION. You or your representative must make sure all of the cabinets/components on the load list are delivered (count), and check the PACKAGING AND CONDITION OF CABINETS (condition). You will NOT be opening all of the boxes for shipping inspection at this time. If you notice anything missing, please make a clear note on the delivery team’s Bill of Lading (BOL) before you sign it. If you notice any damage or possible damage, accept the cabinetry, but be sure to clearly mark it on the load list or BOL. You have two weeks (14 days) after delivery to report any concealed damage or issues which were not noticeable upon delivery. Installation constitutes acceptance of the product. If you have any concerns or uncertainties regarding any components, contact us prior to installation.
Here are examples of count and condition notations:
Without these notes, it will be very difficult for Mod Cabinetry to verify any damage or shortage found after delivery, which will prevent us from replacing the cabinet at no charge to you. While the shipping partner may note discrepancies with your order, they do not report it to Mod Cabinetry.
Please report COUNT AND CONDITION to us after receipt with supporting photos.
NOTE: The cabinet faces are what you see when the cabinets are installed. These important areas are shipped with protection. If you notice scuffs or scratches on the SIDES AND BACKS, don’t worry, these are areas that are not visible as they are covered with panels, mounted to other cabinets, or attached to the wall. Therefore, these are considered serviceable and not an issue for the final look of your kitchen.
It’s very important that you read this section carefully.
VERY IMPORTANT: You or your representative must be onsite for the full duration of the order being unloaded. After arrival, completing the delivery can take 1-2 hours, this includes the process of unloading, confirming component count, and inspecting packaging condition.
VERY IMPORTANT: You will be reviewing the delivery COUNT AND CONDITION. You or your representative must make sure all of the cabinets/components on the load list are delivered (count), and check the PACKAGING AND CONDITION OF CABINETS (condition). You will NOT be opening all of the boxes for shipping inspection at this time. If you notice anything missing, please make a clear note on the delivery team’s Bill of Lading (BOL) before you sign it. If you notice any damage or possible damage, accept the cabinetry, but be sure to clearly mark it on the load list or BOL. You have two weeks (14 days) after delivery to report any concealed damage or issues which were not noticeable upon delivery. Installation constitutes acceptance of the product. If you have any concerns or uncertainties regarding any components, contact us prior to installation.
Here are examples of count and condition notations:
Without these notes, it will be very difficult for Mod Cabinetry to verify any damage or shortage found after delivery, which will prevent us from replacing the cabinet at no charge to you. While the shipping partner may note discrepancies with your order, they do not report it to Mod Cabinetry.
Please report COUNT AND CONDITION to us after receipt with supporting photos.
NOTE: The cabinet faces are what you see when the cabinets are installed. These important areas are shipped with protection. If you notice scuffs or scratches on the SIDES AND BACKS, don’t worry, these are areas that are not visible as they are covered with panels, mounted to other cabinets, or attached to the wall. Therefore, these are considered serviceable and not an issue for the final look of your kitchen.
It’s very important that you read this section carefully.
If you notice any damage or possible damage, accept the cabinetry, but also clearly mark it on the packing slip or BOL as well. If you notice anything missing, please make a clear note on the packing slip or Bill of Lading (BOL) before you sign it. You have two weeks (14 days) after delivery to report any concealed damage or issues which were not noticeable upon delivery. Please note that pallets and packaging are not removed by the final mile partner team, and are left at the delivery site.
Here are examples of Count and Condition notations:
Without these notes, it will be very difficult for Mod Cabinetry to verify concerns found after delivery, which will prevent us from replacing the cabinet at no charge to you. While the shipping partner may note discrepancies with your order, they do not report it to Mod Cabinetry.
Please report COUNT AND CONDITION to us immediately with supporting photos.
NOTE: The cabinet faces are what you see when the cabinets are installed. These important areas are shipped with protection. If you notice scuffs and scratches on the SIDES AND BACKS, don’t worry, these are areas that are not visible as they are covered with panels, mounted to other cabinets, or attached to the wall. Therefore, these are considered serviceable and not an issue for the final look of your kitchen.
It’s very important that you read this section carefully.
VERY IMPORTANT: You or your representative must be onsite for the full duration of the order being unloaded. After arrival, completing the delivery can take 1-2 hours, this includes the process of unloading, confirming component count, and inspecting packaging condition.
VERY IMPORTANT: You will be reviewing the delivery COUNT AND CONDITION. You or your representative must make sure all of the cabinets/components on the load list are delivered (count), and check the PACKAGING AND CONDITION OF CABINETS (condition). You will NOT be opening all of the boxes for shipping inspection at this time. If you notice anything missing, please make a clear note on the delivery team’s Bill of Lading (BOL) before you sign it. If you notice any damage or possible damage, accept the cabinetry, but be sure to clearly mark it on the load list or BOL. You have two weeks (14 days) after delivery to report any concealed damage or issues which were not noticeable upon delivery. Installation constitutes acceptance of the product. If you have any concerns or uncertainties regarding any components, contact us prior to installation.
Here are examples of count and condition notations:
Without these notes, it will be very difficult for Mod Cabinetry to verify any damage or shortage found after delivery, which will prevent us from replacing the cabinet at no charge to you. While the shipping partner may note discrepancies with your order, they do not report it to Mod Cabinetry.
Please report COUNT AND CONDITION to us after receipt with supporting photos.
NOTE: The cabinet faces are what you see when the cabinets are installed. These important areas are shipped with protection. If you notice scuffs or scratches on the SIDES AND BACKS, don’t worry, these are areas that are not visible as they are covered with panels, mounted to other cabinets, or attached to the wall. Therefore, these are considered serviceable and not an issue for the final look of your kitchen.
*”Available for home delivery” on the shipping schedule is an estimate, the cabinets may ship earlier. Storage is calculated by the date the cabinets are received.
In the current climate, the soonest available delivery date in your area can be up to 14-days out. The coordination window accounts for this. Anything past the holdover window is billed as storage. Sorry, no exceptions.
After the 14 calendar day coordination window, the storage fee clock starts. On day 15 and up to the date the cabinets leave the warehouse, the charge is calculated at $2 per cabinet per day, and billed bi-weekly. The storage limit is 31 days after the 14 calendar day coordination window has passed, with a total of (45) calendar days maximum. Sorry, no exceptions.
After the 14 calendar day coordination window has passed, the charges are calculated at $2 per cabinet per day and billed bi-weekly. The storage charges start on day 15 and end on the day the cabinets are scheduled for delivery. The storage limit is 31 days after the 14 calendar day coordination window has passed, with a total of (45) calendar days maximum. Sorry, no exceptions.
The storage limit is 31 days after the 14 calendar day coordination window has passed with a total of (45) calendar days maximum. Sorry, no exceptions.
Storage fees are billed bi-weekly, and are due three days after being issued. A final storage bill will be sent and must be paid prior to delivery. Sorry, no exceptions.
We sure hope that you read and understood the contract you signed and the notices we send which detail storage costs. Storage is a pass-through cost, which means Mod Cabinetry gets a bill from the partner warehouse and passes the cost on as a storage invoice without a markup. The partner warehouses invest people, money and space for the duration of storage to cover oversight, space, insurance, and liability costs. Their bill is to cover their investment in safely and responsibly storing the cabinets. Once the storage invoice is paid, Mod Cabinetry initiates the process of scheduling. Sorry, no exceptions.
Unpaid storage invoices in part or whole void the product warranty and after-sales care for anything that arises during or after installation. Sorry, no exceptions.
You paid for the transportation of the cabinets from the factory to the top of driveway delivery. In-home delivery and storage are separate from transportation charges, and are considered add-ons. Please inquire for quotes if you need these add-ons.
Once you have your delivery day set, we strongly suggest that you keep it. Many hours of coordination go into preparing your delivery into the route and staging your cabinetry for the big day. If you need to reschedule, we need 72 hours notice. Anything less than that is subject to a change fee of $45 per cabinet. Sorry, no exceptions. If you schedule and miss a delivery, you will be charged the full delivery fee.
At Mod Cabinetry, we firmly believe that civility and decency in all transactions among both customers and employees alike. This principle serves as the foundation for outstanding customer service and excellent outcomes. In every interaction, we treat our clients and their contractors with the utmost professionalism and courtesy and expect the same in return. Home improvement projects can frequently result in stress, leading customers to unintentionally show this tension in their daily interactions, including with their service providers. To address this, Mod Cabinetry has adopted the Civility Code as outlined by the Civility Code Initiative (CCI) to set the expectation of the cornerstone of our business practices. CCI’s goal is transforming customer interactions to foster a culture of civility and decency in business transactions.
“Our guiding principle is simple yet powerful: Civility puts the Good in Business. It’s the foundation of our interactions, fostering decency and cooperation in every exchange.”
This is a shared journey, accomplished through the active participation of our customers and the unwavering commitment of our employees. By inviting our customers to engage in this ethos and having our team pledge to uphold these standards, we foster a culture where courtesy and collaboration are at the forefront of every interaction.
Our goal is to experience decency and civility in all interactions and have a workplace where employees can fulfill their duties without rudeness, intimidation, mistreatment, hostility or incivility of any kind. Here’s how we achieve this goal together. During interactions, whether through calls, messaging, emails, or in person, let’s maintain professionalism. Please refrain from engaging in any actions or behaviors that could reasonably be interpreted as abusive, aggressive, inappropriate, disruptive, or uncivil. This includes:
