Product Warranty

Mod Cabinetry is a cabinetry retailer and is not the manufacturer or the warrantor of the products we resell. We act as your liaison to the manufacturer for any warranty claims. The manufacturer warrants its products to be free from defects in material and workmanship for as long as they are owned by the original homeowner. This warranty applies to cabinetry components used under normal residential conditions and is limited to the original purchaser of the cabinetry.

What is Warranted:

1. Defects in Materials:
   • Example: If a cabinet door or drawer front cracks, splits, or exhibits other structural issues due to defective wood or other materials used in the manufacturing process, the product will be repaired or replaced.
   • Covered Items: Cabinet doors, drawer fronts, shelving, cabinet boxes, drawer boxes, hinges, and drawer slides.
2. Workmanship Issues:
   • Example: If the joints of a cabinet box or drawer come loose due to poor assembly, the affected component will be repaired or replaced.
   • Covered Items: All cabinetry assembly, such as dovetail joints, mortise and tenon construction, and joinery of panels or frames.
3. Hardware Failures:
   • Example: If a hinge or drawer slide fails prematurely (e.g., soft-close mechanisms stop working), these parts will be replaced.
   • Covered Items: Cabinet door hinges, drawer slides, and other hardware integral to the operation of doors and drawers.
4. Finish Integrity:
   • Example: If the finish on a painted cabinet door peels, chips, or deteriorates due to defective application, the finish will be repaired or the door will be replaced.
   • Covered Items: Painted, stained, or coated finishes applied to doors, drawers, and cabinet panels.
5. Structural Integrity:
   • Example: If a shelf or cabinet box sags, warps, or loses structural stability under normal use, it will be repaired or replaced.
   • Covered Items: Cabinet boxes, shelves, and internal cabinet components.

Warranty Conditions:

• This warranty applies only to products used under normal residential conditions. Products subjected to commercial use are not covered under this warranty.
• The warranty is valid only for the original homeowner and is non-transferable.
• The product must have been properly installed and maintained according to the manufacturer’s care guidelines.

Warranty Performance:

• The manufacturer reserves the right to inspect claimed defective products.
• The manufacturer reserves the right to approve or deny any warranty claim based on a thorough evaluation of the circumstances and in accordance with the terms of the warranty. Claims will be reviewed for validity, and decisions will be made with just cause.
• The manufacturer may elect to repair or replace any product covered by this warranty at their discretion, excluding labor costs.
• This warranty covers only the materials supplied by our partner manufacturer and does not cover the removal or reinstallation of countertops, appliances, plumbing, or other related materials.
• Due to natural and environmental factors, replacement products may not exactly colormatch installed cabinetry. The manufacturer cannot be responsible for such variances.
• This warranty covers only the materials supplied by our partner manufacturer and does not cover the removal or reinstallation of countertops, appliances, plumbing, or other related materials.

Exclusions from Warranty Coverage:

While we strive to ensure the highest quality, some natural and environmental factors are not covered under this warranty. Please see the “Exclusions from Warranty Coverage” section for a detailed list of conditions that are not covered.The following are not covered under the warranty:

1. Natural Variations:
   • Natural variations in wood, including grain, color, texture, and mineral streaks. Each wood species, including Walnut, Cherry, Maple, Rift Oak, Alder, and Sapele, exhibits distinctive patterns such as grain variances, mineral streaks, knots, and birdseyes. Differences within the same doors, panels, and cabinetry elements as well as within the cabinetry project as a whole are to be expected and are not considered defects. Such variations do not qualify for product replacement.
2. Samples and Photographic Representation
   • The images of finishes on this website are for general reference only. Variations in color, texture, and tone may occur due to lighting conditions and monitor or printer limitations. The final product may differ from online representations.
   •  Samples are for general guidance and are not an exact match for the final product. Due to the inherent characteristics of natural wood and the nature of the handcrafted finishing process, variations in color, grain, texture, and finish between samples and the final product are both expected and unavoidable. Samples provide only a limited representation of the final product, as they cannot fully capture the natural diversity found in wood. Larger installations will naturally display greater variation as different pieces of wood, each with its own unique grain and color characteristics, are combined. 
   • Color chips, small sample doors, or digital representations cannot accurately reflect the full depth, tone, and pattern that may emerge in the final cabinetry and that these natural variations in wood and finish are not considered defects these  will not be grounds for replacement, repair, or refund.
3. Natural Aging:
   • The natural aging process, including darkening, mellowing, or color changes in wood over time. Natural color variation occurs within and between wood species, and this variation can be influenced by environmental factors such as lighting. Changes in wood color due to aging, darkening, or exposure to light are expected and are not covered under warranty. These changes are inherent to the natural aging process of wood.
   • All painted finishes, especially lighter colors, are subject to natural color changes over time due to environmental exposure, including sunlight, artificial light, airborne particles, and moisture. These changes are not defects.
   • Stained wood may also change color over time due to similar factors. Cabinets added at a later date may not exactly match previously installed cabinetry, as wood ages and changes color naturally.
4. Improper Storage and Installation:
   • Items that have been improperly stored or improperly installed.
   • Cabinetry installed outdoors or in environments not suitable for indoor cabinetry.
5. Improper Use and Care:
   • Damage or defects caused by misuse, abuse, negligence, or modification in any way.
   • Damage due to improper cleaning, maintenance, or misuse of cabinetry. Proper care is essential to preserve the appearance and structural integrity of your cabinetry. Harsh cleaners (e.g., bleach, ammonia) or abrasive materials can damage cabinetry finishes. Use only wood cleaners with a soft cloth, and dry cabinets thoroughly after cleaning to prevent moisture damage, particularly at joints and edges
   • Damages caused by environmental conditions, such as excessive humidity, heat, or other extreme factors. Cabinets near heat sources like ovens or stoves can experience cracking, discoloration, or finish degradation. Humidity can cause wood to swell or warp, particularly in areas like bathrooms, adjacent to dishwashers or kitchens with poor ventilation. We recommend using exhaust fans and dehumidifiers to control moisture levels and wiping down cabinets immediately after exposure to water
6. Normal Wear and Tear Normal wear and tear refers to the gradual deterioration of cabinetry that occurs from regular, everyday use. These changes are natural and not considered defects. Below are common examples of normal wear and tear, which are not covered under warranty:
   • Water Damage from Countertops:  Water drips from countertops onto cabinetry surfaces, particularly around sinks or dishwashers. Over time, this can cause minor swelling or warping of wood due to repeated exposure to moisture. Preventative care includes wiping spills immediately to avoid long-term damage.
   • Scratches and Nicks: Scratches from nails, rings, or everyday kitchen utensils (like pots and pans) are common in high-use areas, such as around handles or drawers. These minor surface imperfections are expected as part of normal use. Installing drawer liners or handling heavy items carefully can help minimize this.
   • Surface Wear:  Over time, cabinet doors may develop wear marks from repeated opening and closing, especially in high-traffic areas of the kitchen. Similarly, edges of doors and drawers may show signs of wear, such as slight dulling or small chips.
7. Labor and Related Costs:
   • Labor costs for the removal or installation of replacement cabinets or materials.
   • Costs associated with removing warranted material or installing replacement material are not covered.